Chart

History and preparation of the CHARTE : JAMO

We, Youth organisations implementing European volunteering, consider that young people with fewer opportunities are persons who need a sustained support and follow-up and that short-term EVS may be a mean to integrate them into the dynamic of a whole project as for the sending and hosting structures.
This « tailor-made project » should take into account the dimensions connected to the family, the social and even professional aspects, to involve all the concerned persons/actors and to be part of an individual pathway targeting socio-professional inclusion.
Our conceptions of the European volunteering, targeting young people at risk, are those of the projects that may constitute:

1. A support for the building of a personal and professional project
· Training experiences and opportunities (language, new professional competencies…)
· Empowerment of youth (autonomy, spirit of criticism, responsibilities awareness, awareness-rising of cultural identity, motivation, actors of their own-lives…)
· Re-socialization of youth (team working, rules respect, involvement in a collective project)
· Acquisition and reinforcement of know how and behaviour

2. A fight against prejudice and opening to the others
· Acknowledgement of cultural diversity, apprenticeship of alterity (to get to know better oneself and the others)
· Fight the social discriminations, especially the fight against racism and xenophobia
· The promotion of a European identity

3. Citizenship and inter-dependence commitment
· Empowerment of young people to the local democracy and the European construction

4. A tool for the development of the European Civil Society
1. The introduction of a European dimension into the local project
2. The transformation and updating of the practices (partnership work, accompaniment and mentoring, methods…)
3. The development of partnerships and networks
4. The promotion/strengthening of social and inter-dependent economy at European level

To achieve this, we think that it is necessary that:
THE VOLUNTEER SHOULD BENEFIT FROM:

1. A diagnosis (life story, evaluation of competencies…) provided by the sending structure, in connection with specialized organisations leading to the working-out of their EVS project
· Selection criteria: profile, life trajectories, social links, mentoring
· Motivation criteria: personal reasons, referent (peer, family, mentor), goals of the young people, competencies – capacities (diagnosis)
· Starting from the young people’s project, to get to know which orientation and orientate them to the relevant structure. To identify the information to deliver upstream by the sending organisation to the hosting organisation? (And the organisation’s diagnosis capacity).
2. A time for preparation and certification
· Preparation: information of the hosting conditions, sending prospects (apprenticeship…)
· To provide a time for reflecting: in order to confirm the will of departure.
3. A referent
· During the project, upstream and afterwards
4. An agreement, signed by the sending and hosting structures, the volunteer, mentioning aims to reach and the means to use.

THE HOSTING PROJECT SHOULD INCLUDE :
5. A tailored preparation:
· Specific needs, advanced planning visit (and its limits…),
· Partnership reciprocity.
6. A sustained and tailored mentoring :
Possibilité d’utiliser l’accueil en groupe
· Possibility to consider the use of the hosting of groups
· The language support
· The support of a person (for providing specific health care for example)
· The working-out of tailored pathways: work on the competencies (competencies evaluation), bridges to professional inclusion.
· Peer education (long-term and short-term)
· Relations between the different structures: the sending must remain in contact with the hosting in order not to break the communication during the volunteering
· Does the YOUTH Programme consider the possibility to fund intermediary evaluations?
7. A relevant answer for the boarding facing the difficulties met for finding apartments to host volunteers and especially short-term.
· Option to host several volunteers on the same projects to cope with the boarding costs. Local resources: young workers houses, YMCA…
· Inhabitants lodging,
· Hosting families,
· Sharing of lodging with students?
· Network and/or implementing simultaneously several projects (low costs);
enabling the sharing of a boarding offer.
8. The setting-up of successful guaranties using possibly acknowledgement of professional competencies, expertise and evaluation resources
· Discussion remaining open: which expertise? Which acknowledgement of professional competencies?
· Need for foreseeing evaluation.

THE SUPPORT MAY BE REALISED THOUGH:
9. places and time for preparing meetings, exchanges, training:
· Mentors training adapted to the target group realities : action 5, national agencies, local and national experts
· Contact-making seminars for short-term action 2 implemented by the future hosting organisation
· Implementation of action 1 projects: meeting of small groups prior to further short-term EVS within a future hosting organisation
· Feasibility visits
· Access means facilitated for action 5: reciprocity, flexibility, adaptation
10. the implementation of tools for professional certification and sustainibility
· Local network creation with a local expertise and the promotion of the device
· Quality Charta
· Adapted database
· Evaluation procedure
· The insurance contracted by the European Commission: enable the volunteer to get their cards prior to their departure
· Additional investments: preparation of short-term projects and crisis prevention development
· Seminars for presenting and sharing the results, competencies transfer
· Setting-up of seminars by the national agencies: outcomes, funding…
· SOHO (Sending Organisation Hosting Organisation): training investment
· Dissemination - information on the funding for local initiatives for the device (training and preparation)

Aix-en-Provence, September 20, 2003
The organisations participating to the seminar
“ EVS and social inclusion of disadvantaged young people”

I - INTRODUCTION
The insertion of young people in the European cities which have contributed to the project is organized as a result of a chronic lack of any solution for those young people who do not succeed in using correctly the existing systems of education and vocational training. The solutions which have been investigated are of extremely different natures, but have in common the facts that they associate the competence of State, regional and city authorities, mobilize multidisciplinary human resources, and are financed with public money. Certain organizations have spontaneously set up systems to assess the results obtained by young people in terms of acquiring or progressing towards qualification and employment. However, the evaluation of the organizations themselves, within the context of national and local employment policies, required a new approach. The assessment process shared by the cities has allowed the emergence of the main directions for considering quality as well as the importance of evaluating them.

II – GENERAL CHARACTERISTICS
In the majority of cases, private organizations operating with public funds are responsible for the insertion of young people in Europe. Regulatory supervision is flexible and insertion is composed of an assembly of services for guidance, vocational training and support.

With no pre-established programmes or procedures, its conception and implementation are left to the initiative and skills of professionals possessing various specializations. Generally speaking, it is based on the principle of dealing with the deficiencies affecting young people, with little intervention in the fields of job offers or vocational training. Insertion consists in providing young people with the qualities they lack with regard to the requirements of the job market in order to give them the same chance of finding a job as others. And although some organizations obtain the collaboration of companies and economic actors (or at least cooperate with them) in order to prepare young people, none of them has the objective of modifying the jobs, their nature and their accessibility. Insertion seeks to modify young people and not the job market. This having been said, the general characteristics which constitute assets for the insertion of young people are the same for several cities.

- The determination of local political authorities which, beyond the scope of national policies, is the only means of developing cooperation between public and private protagonists, and between specialists in the fields of the economy, youth and social work. Depending on each particular case, this determination may appear in the decisions made by municipalities, or arise from the pooling of trade union initiatives or from the creation of a specific municipal department.

- Partnerships

- Networks

The insertion of young people is achieved by creating itineraries to be followed within geographical areas and within networks. It gives young people guidance so that they can benefit from everything that local institutions can offer them. At the same time, it involves the capacity to bring the opportunities for insertion to the young people who are unable to find their own way autonomously in the networks and institutions. In order to succeed in such a venture, the insertion of young people requires the setting up of networks capable of pooling their resources and creating continuous paths towards employment.

- Professional project and the individualization of support Unlike vocational training, which places the needs of the local economy on the same footing as people’s needs, insertion focuses mainly on the professional project of the individual young person and takes into account his interests, his aspirations and his capacities.In this way, it cultivates the project, refines it and enriches it so as to raise the capacities of the young person to the level required. A corresponding offer will then be sought to provide a position for the young person. Having said this, experience has shown that sometimes the system of insertion causes the project to be modified in order to adapt it to local vocational training and job opportunities. This method, which is particular to insertion, involves the need for an individualistic approach to the programme to be followed and this entails consequences with regard to the type of organization and the skills required of professionals. Indeed, it is necessary to make a clear distinction between methods of assessment and guidance and those used in social support, therapeutic care or health assistance.

- Analysis of needs and assessment of results The insertion of young people is a result of interventionist policies and does not constitute a positive right. As such, it should have the capacity to measure the needs it intends to satisfy, not merely by identifying the young people who have neither jobs nor training but also by devoting adequate means to characterize them. The adaptation of the insertion programme, and thus its efficiency, will depend on the quality of the observations made regarding the difficulties with which the young people are confronted

– how far they are from finding a job – economic insecurity – cultural poverty – social or behavioural problems. This is also the only way to be able to make an assessment of expectations and transformations brought about by the insertion programme. If needs are not assessed, then no assessment of the results of the system is possible. However, the existence of a system to assess the insertion policy, programme or organization has obvious repercussions on management quality and efficiency.

By comparing observations made in assessment with the objectives and means deployed, improved management and greater overall efficiency and effectiveness are obtained. This requires a body in charge of the assessment, an assessor, a method and means which are independent of the structure being assessed.

- ServicesIn any insertion system it is necessary to distinguish the services that have effectively been rendered to young people and on which they can rely whenever they request them.This identification and this clarity are essential both in accompanying young people in their access to the services and in evaluating their impact. In all insertion systems in European cities three main types of service may be found:

- reception, guidance, advice, help in defining the professional project;- training either by traditional means of vocational training or by placing the young person in work experience or production process situations;

- providing access to complementary services such as housing and health or attenuating antisocial behaviour. Depending on the insertion organization, a service giving direct access to employment may or may not be provided, and none of the organizations associated with this project offered jobs to young people – whether marketable or not.

III – RECEPTION - GUIDANCE
When a young person is received his or her request and project must be respected. The organization of the project in material and human terms requires an adaptation to the young person’s needs and degree of autonomy with:

- accessible information concerning offers of reception, guidance, training and employment;- access to advice, guidance and support in formalizing the professional project;

- the provision of basic services with regard to general knowledge and techniques for seeking vocational training courses or employment;

- the referring of young people to specialized health and social departments as required. This must be done confidentially and by qualified professionals. The young people should be given access to the initial and final assessments made of them. Reception, guidance and support are not limited to first arrival. They should be provided with the same quality to any young people who make the request during their programme until such a time as they have become fully autonomous. The systems set up to receive young people should also be designed to ensure that existing offers are monitored, hidden offers may be sought out and new offers are thus developed which correspond better to young people’s requests.

IV – MANAGEMENT
The executive boards of insertion centres are designed to enable the governing authorities to play their part and be in a position to guarantee their stability. It is important for all political, economic and social organizations concerned by the insertion of young people to be represented on these boards. Depending on each particular case, centres are more or less linked to actors in the economic field. It is important for these centres to develop cooperation with them in order to bring their influence to bear on insertion processes. Running the human organization of the centre should be done democratically, based on the participation of staff members so as to develop their capacity to encourage the young people to feel involved. Thus a strategic and pedagogical project is drawn up by each centre and presented to its partners. It is based on the notion of an itinerary including means of insertion which have been correctly articulated to allow access for young people to qualification and employment. It define the terms of the service contract signed with the young person in respect both of his or her commitments and of the obligations undertaken by the centre towards him or her.

V – THE SKILLS OF THE PERSONNEL
The personnel who are entrusted with the future and support of young people must have the necessary qualifications in the fields of vocational training, specialized teaching, social work and psychology. It is highly recommended to set up multi-disciplinary teams which are coherent both in terms of quantity and quality. Considering the rapid evolution of jobs, the economic environment and the orientations given to policies for the insertion of young people, special attention must be paid to several points when providing training to agents: - knowledge of young people and their relationship with training and work - mastery of the different processes of insertion - work methods used in internal teams and in cooperation with external services The means employed by the organization must include a training plan in these fields.

VI - THE DIVERSITY OF THE MEANS OF INSERTION
The diversity of the situations of young people, the rapid evolution of their aspirations and behaviour require a high level of adaptability in the responses proposed. This is partly found in the diversity of the means and services of insertion that are offered, which, based on the principle of individualization, must include: - self-documenting - sequences of mobilization and construction of the professional project - sequences of vocational training - work experience in companies - information on one's rights - individualized support of the young person - guidance towards medical and social services These means and services are provided either directly or by other organizations. In the latter case, agreements should be drawn up in order to guarantee young people access to them.

VII - METHODS OF FINANCING
Public financing is used for the insertion of young people and, depending on the country, comes from several sources: the state, local authorities and the European Social Fund. It is essential that the organizations have stable and homogeneous financing at their disposal for their everyday operating costs. They may also find funds which support particular projects or partnerships.

VIII - EVALUATION
Insertion organizations have developed means of evaluating the progression of young people in the insertion programme. They draw up reports, individual evaluations, recognition of acquired knowledge and skills for the young people. But, the assessment of the organization, the programmes and the results obtained also deserves to be considered as one of the main aspects of insertion policies. Organizations should carry out an annual assessment of their action by measuring the quality of their different component parts:

- the functioning of political and technical executive bodies
- the objectives assigned to the organization
- reception, guidance and individualized support
- vocational training provided or made accessible
- development of partnerships - material and human means
- results in terms of jobs, qualifications and rendering the young people economically and socially autonomous
In order to achieve this, they must provide themselves with a specific entity, with a method and with the assistance of a specialized organization.